After years of incremental improvement in customer satisfaction, a study from the University of Michigan shows that overall, Detroit automakers have declined versus their Japanese and German rivals. The study, which polls customers with six-month-old to three-year-old vehicles, shows that U.S. automakers have stalled in their quest to improve satisfaction. The problem? Rising gas prices have made truck and SUV customers very unhappy with their vehicles, which reflects negatively in the overall score.
The Chevrolet brand was hit hardest, with scores dropping 3.7% versus last year's score. The bow tie brand was ahead of only Dodge and Jeep. The news isn't all bad for General Motors, though, as truck and SUV-less Saturn posted the industry's largest gain of 4.9 points to get within one point of Toyota and Honda's score of 86. Buick and Cadillac also performed very well in the survey, with each GM brand scoring an 85. Ford was flat year over year, but the Blue Oval's score of 80 was two points lower than the industry average. Lincoln Mercury also saw a big 3.5% drop in satisfaction, but those Ford brands are still above the industry average score with an 83. Chrysler did very poorly overall, with all three brands scoring under the industry average.
While the Detroit automakers might take note of the unfavorable results, this survey isn't widely published like the ones from J.D. Power and Consumer Reports. Both Ford and GM are faring well in J.D. Power's recent studies, and both are also still showing improvement in Consumer Reports.
Only a few days after Ford officially confirmed that the seven-seat crossover everyone already knew was coming was indeed coming, a preproduction mule of the Lincoln MKT has been spotted in the wild. Ford promised that the MKT would look nothing like its Ford Flex sibling, and a quick glance at these spy pics prove that to be the case. In fact, the well-covered MKT development vehicle looks an awful lot like the MKT concept from the 2008 Detroit Auto Show.
Up front the new Lincoln split grille is visible under the bra, along with the same headlight shape as the concept. The concept's love it or hate it belt-line also appears to be carry over to production, as well as the curvy C-pillar. The production MKT also appears to have a glass roof, though it doesn't look as dramatic as the concept. One thing the MKT appears to have in common with the Flex is its relatively low ride height and massive wheels, which helps the Lincoln crossover keep the retro Ford's wagon-like stance.
Spy photographers also got a shot of the MKT's interior, which shows off some good looking blonde wood and the familiar Lincoln center stack. Its material quality should be at least as good as the Flex, if not better.
The MKT is expected to hit production next year with power coming from Lincoln's exclusive 3.7L V6 that also does duty in the new MKS sedan. Ford has also announced that the MKT will receive an Ecoboost engine, which should give the unique-looking crossover upwards of 340 horsepower.
Yet another example of a Homeowner's Association run amok... A Texas homeowner in Frisco (just north of Dallas) has been told by the Stonebriar HOA that his new Ford F-150 isn't allowed to be parked in his driveway. The Association, established to protect Jim Greenwood's interests (that's the theory at least), will allow his neighbor's Cadillac Escalades, Honda Ridgelines, and even a HUMMER or two, but his new pickup violates a rule that prohibits pickups in the driveway. When Mr. Greenwood inquired as to why a Lincoln Mark LT could park in the neighborhood, but his practically identical F-150 couldn't, the response from the HOA was, "'It's our belief that Lincoln markets to a different class of people." Doh! As of now, Mr. Greenwood's options are to get another vehicle, or move. If it were us, we'd replace the F-150 with a yellow Caterpillar 972H Wheel Loader. Yeah, that would get them to quickly change their mind... Thanks for the tip, Neil!
Click on the pic above for our high-res 2009 Ford F-150 gallery
As staggering as it may seem, the 2008 Ford F-150 pickup can be ordered in billions of different combinations. That's all going to change for 2009. In an effort to reduce complexity and cut spiraling costs in the process, Ford will be slashing the number of possible F-150 configurations by 90 percent. The automaker isn't leaving the rest of the lineup alone either. The Ford Expedition goes from 250,000 combos down to fewer than 10,000. The 2009 Lincoln MKS debuts with about 300 combinations, and the 2010 Ford Focus will offer only about 150, which is 95 percent fewer than the current model. Are you in the market for a 2009 Ford F-150 and worried that you won't be able to get it exactly the way you want? Don't fret, Ford will still offer more than 9 million combinations for next year's model, including a brown one we presume.
Ford has been touting Ecoboost as an economical alternative to hybrid technology, and word from Automotive News is that the price tag could be $700 per vehicle. Ecoboost is said to deliver 20-30% fuel economy gains by combining turbochargers and direct injection technology with down-sized engines. The automaker also estimates that owners will pay off their Ecoboost premium in two year's time at $3.25 per gallon gasoline and 15,000 miles of driving per year. Since $3.25 is at the optimistic end of the gas equation, we're thinking Ecoboost could likely pay for itself before that. While hybrids might be able to post higher fuel economy numbers than vehicles equipped with this off-the-shelf technology, consumers should pay less for each mile per gallon they gain going with a similarly sized Ecoboost-equipped Ford.
Brett Hinds, Ford's advanced engine design manager, said the 3.5L V6 Ecoboost slated for F-150 duty in 2010 would produce "significantly more" than 340 hp and 340 lb-ft, which easily bests the 300 ponies delivered by the truck's current top shelf 5.4L V8. A similar story will unfold with boosted four-pots, as V6 power is attainable with small displacement fuel economy. We've also learned that Ecoboost engines with a V6 will receive two turbochargers, while four cylinder models will only get one. Throw that 3.5L V6 Ecoboost in a Mustang and hand us the keys, then we'll decide. UPDATE: Ford has not officially announced Ecoboost pricing.
Click above for a high-res gallery of the Lincoln MKT concept.
We've been waiting for an official production announcement of the Lincoln MKT since the concept was unveiled at the Detroit Auto Show in January, and according to Automotive News and the Wall Street Journal, that confirmation comes today. The Ford Flex-based crossover will give Lincoln a seven-seat CUV to compete with the Acura MDX and the Audi Q7, while providing customers a more fuel efficient alternative to the Navigator. The production MKT will share none of the Flex's boxy sheet metal, but the mechanicals will be very similar. The MKT will launch with either the 3.5L V6 from the Flex or the bored-out 3.7L version from the MKS sedan. The MKT will get Ecoboost at some point in its production run, but Ford hasn't released a date yet. Ford plans to build approximately 25k Lincoln MKTs annually, and production is slated to begin next year.
Click above for high-res gallery of 2010 Ford Fusion spy shots
Our spy photographers have caught the 2010 Ford Fusion wearing nothing but an ugly paint job, which means we get a crystal clear view at what Ford has in store for its midsize sedan. While things between the wheel wells appear to carryover, the front end is getting big a big makeover. The Fusion's new face features a larger three-bar chrome grille and a complete re-sculpting of its lower air intake. Gone are the two chrome bars in the lower grille and the fog lights that flanked them. In their place is a more traditional central lower air intake and new, larger foglamps the mimic the shape of the new headlights. The Fusion's new mug definitely appears more aggressive than the non-threatening visage worn by the current model, and we like it. The sedan's rear taillights are also being changed, though they're covered too well in these spy shots to see what those changes are.
The Fusion is a solid seller for Ford, which no doubt hopes the sedan will grow in popularity even more with a new front clip. We can't wait to see this thing badged as the Fusion GT with a 3.5L EcoBoost V6 under its new hood. Check out all the new spy shots in our gallery below and let us know what you think of the partial redesign in the comments.
Click above for high-res gallery of the Euro Ford Focus
For years, enthusiasts have been clamoring for Euro-only Blue Oval models to be sold in American dealerships. This dream is finally coming true, starting with the new Ford Fiesta and next-gen 2010 Ford Focus. Mark Fields has revealed that the European Focus and Foci built in North America will share 90% of their parts compared to just 20% today. Not only will this make for better cars, it also allows Ford to realize a double-digit profit improvement on each Focus compared to what it's earning today. This is certainly a positive development, as the automaker believes that the small car segment will nearly double in the next few years. We're inclined to agree unless Exxon discovers that the Earth's core is made of crude. The other part of Ford's plan is to make its North American plants flexible enough to respond quickly to the ever-changing U.S. market, which is something Toyota, Honda and other import automakers assembling vehicles in this country have already done with great effects.
Comedian extraordinaire Dave Chappelle theorized on his Comedy Central show that everything looks better in slow motion. We'd be inclined to agree, especially after watching this video of a Ford Mustang doing a burnout. No doubt there are burnout videos with better cars or more smoke, but the slow motion effect combined with a soundtrack from Smashing Pumpkins makes this one of the coolest burnout videos we've ever seen. Follow the jump to watch the unhurried destruction of tire tread.
Mercury, after nearly being introduced to oblivion, was rescued from the void because Ford needs a brand that could be devoted to small cars. The Ford brand, still fighting off oblivion itself, has recently been devoted to fresh, new designs that provide consumers the flair and features they've been looking for.
Two of the hitches in those plans are the Mercury Sable and the Taurus X. The Sable, sister of the Ford Taurus, has remained so unloved that even Jill Wagner couldn't save it (through no fault of her own). In these days of the Flex, Edge and Escape, the Taurus X is a conveyance from the Myocene era. To paraphrase Sesame Street, two of these things are not like the other... and so they are being killed, according to The Detroit News.
Ford hasn't confirmed the demise of the two cars. However, sales of both are in decline, they fall outside the missions of their respective brands, and Ford is furiously retooling plants and planning new rollouts. In light of all that, the real question might be: why put off until tomorrow...